Cover type

Comprehensive Car Insurance: What It Covers and When You Need It

Comprehensive is the widest level of car insurance. It covers damage to your own car as well as damage you cause to others, whether you were in an accident, the car was stolen or hijacked, or it was damaged by hail, fire or vandals. It's also the most expensive, so it's worth knowing exactly what you're paying for.

What comprehensive car insurance covers

  • Accidents: damage to your car, whether or not you caused the accident.
  • Theft and hijacking: the car's insured value if it isn't recovered, or repairs if it is.
  • Fire, weather and natural events: fire, hail, storms and floods.
  • Malicious damage: vandalism and damage during riots (riot cover is provided through SASRIA, usually included in the premium).
  • Third-party liability: damage you cause to someone else's car or property, up to a limit.
  • Often included: windscreen cover, roadside assistance and towing. Car hire is usually optional.

What it usually doesn't cover

  • Mechanical and electrical breakdown, and wear and tear. That's what a car warranty is for.
  • Tyre and rim damage from potholes, unless you add tyre cover.
  • Driving over the legal alcohol limit or without a valid licence.
  • Uses you didn't declare, such as business use, e-hailing or racing.
  • Losses where you broke a policy condition, like not having a required tracker working.

Retail, market or trade value?

If your car is written off or stolen, what you get depends on the value the policy is based on. Retail value is roughly what a dealer would sell the car for; market value sits between retail and trade; trade value is what a dealer would pay you for it. Retail-value cover costs a bit more but pays out more. Some insurers also offer new-car replacement for very new vehicles.

If your car is financed: the payout may be less than what you still owe the bank. Credit shortfall cover, offered by several insurers and banks, pays the difference.

When comprehensive is worth it

Usually worth it

Financed cars (it's required), newer cars, cars you couldn't afford to replace, and high-theft models where hijacking cover matters.

Worth questioning

Older, paid-off cars where a year's premiums and excess come close to the car's value. Third party, fire and theft may be better value.

How to keep comprehensive cover affordable

A tracker can lower your premium

Many insurers require an approved tracker on higher-value cars, and most give a discount when one is fitted. See which trackers insurers accept or estimate your saving.

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Insurers offering comprehensive car cover

Direct insurer

OUTsurance Car Insurance

OUTbonus: cash back after three claim-free years.

How you buy: Direct: online or by phone

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Direct insurer

Discovery Car Insurance

Vitality Drive rewards for good driving, including fuel cash back.

How you buy: Direct: online or in the Discovery Insure app

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Direct insurer (Santam group)

MiWay Car Insurance

Three cover levels and an excess you can adjust.

How you buy: Direct: online, app or phone

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Bank insurer

FNB Car Insurance

eBucks rewards on your premium.

How you buy: Direct: FNB app, phone or email

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Insurer (broker and direct)

Santam Car Insurance

Santam CashBack after three claim-free years.

How you buy: Through an intermediary (broker), or a direct online quote

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Direct insurer (Telesure group)

Budget Car Insurance

An annual payment holiday and a cash back bonus after two claim-free years.

How you buy: Direct: online quote or call-back

Read the guide →
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Comprehensive car insurance questions

What does comprehensive car insurance cover?+

It covers damage to your own car from accidents, theft, hijacking, fire, hail, storms and malicious damage, plus damage you cause to other people's property (third-party liability). Many policies also include roadside assistance and windscreen cover, with car hire as an optional extra.

Is comprehensive car insurance compulsory on a financed car?+

Yes, in practice. Banks and finance houses require comprehensive cover for as long as the car is financed, because the car is their security. You can usually choose any insurer, as long as the cover meets the finance terms.

What isn't covered by comprehensive car insurance?+

Common exclusions are mechanical and electrical breakdown, wear and tear, tyre damage from potholes (unless you add tyre cover), driving under the influence, and using the car for purposes you didn't declare, such as business use or e-hailing.

Is comprehensive insurance worth it on an older car?+

It depends on the car's value and whether you could afford to replace it. If the premium plus excess is close to what the car is worth each year, third party, fire and theft or a limited cover level may make more sense.

Tracker Prices SA is an independent information site. We are not an insurer or a licensed financial services provider, and nothing here is financial advice. Insurer details are summarised from each insurer's own published information, last checked September 2026. Cover, benefits and prices change, so always confirm them in your quote and policy wording. For a complaint about an insurer you can contact the free National Financial Ombud Scheme.

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