Matrix cancellation

How to Cancel Your Matrix Tracker

The steps to cancel Matrix or Beame in writing, what it can cost, and alternatives if you just want a cheaper plan.

Updated 30 September 2026 · TrackerPrices SA

TrackerPrices SA is an independent comparison site. We are not Matrix and are not affiliated with it, so we cannot access your account, log you in or cancel a contract for you. Facts on this page were checked against official Matrix sources in September 2026; the provider’s own website is always the final word.

Quick answer: Cancel in writing. Matrix and Beame are MiX by Powerfleet consumer products, and written cancellations go to cancellations@mixtelematics.com (Beame requires 20 business days’ notice). You can confirm the right channel for your contract with Matrix customer care on 011 654 8000. Early cancellation can carry a fee.

How to cancel Matrix online (by email)

Find your contract or account number and vehicle registration.
Email cancellations@mixtelematics.com, copying CustomerCare@matrix.co.za.
State the end date, allowing for the notice period in your agreement (Beame: 20 business days).
Ask for written confirmation, the final amount due and whether a fee applies.
Keep paying until the cancellation is confirmed so your account is not handed over for arrears.

Cancellation email template

Subject: Cancellation – Matrix [product] – [registration]

Dear Matrix team, please cancel my Matrix [Beame/Silver/Gold] service for vehicle [registration], account [number], in the name of [full name, ID number], with effect from [date], giving the notice required by my agreement. Please confirm in writing, with the final amount payable and any cancellation fee. Regards, [name, cellphone].

Matrix cancellation fees

Matrix and Beame run on 36-month agreements. Cancelling early can carry a fee (for Beame, cancelling within the first 24 months carries a penalty). Your agreement states the amount, so ask for the figure in writing before you proceed.

Cheaper than cancelling: switch plans

If cost is the reason you want to cancel, ask about moving from Silver or Gold to Beame at R99 a month. If you are selling the car, ask about moving the service to your next vehicle.

Which Matrix product should you choose?

Choose Beame if you want affordable, insurer-approved theft recovery without wiring. Choose Matrix Silver or Gold if you want to see your car move live in an app. Choose Matrix Vision if you want video of every trip, with ADAS and driver-monitoring alerts. Many drivers pair Vision with Beame for camera coverage plus recovery.

Matrix Beame – insurer-approved wireless theft recovery, R99/month. Get a Beame quote
Matrix Vision dashcam – road-facing ADAS and in-cab AI cameras, R359/month (Vision Pro R399). Get a Matrix Vision quote
Matrix Bronze, Silver and Gold – tracking packages at R189, R219 and R239/month (36 months), all with Beame included; Gold adds Crash Alert, Roadside Assist and a Tax Logbook. Get a Matrix quote