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Tracker Contact Number and Car Tracker Contact Details
Every major car tracker provider’s official theft-reporting number, customer care line, login page and app in one place.
Updated 3 October 2026 · TrackerPrices SA
TrackerPrices SA is an independent comparison site. We are not affiliated with any provider on this page, cannot access your account and cannot log you in. Use the official numbers and links below. Details were checked against each provider’s official website in September 2026; if a number has changed, the provider’s website is always the final word.
Quick answer: If your car has just been stolen or hijacked, call your tracker provider’s emergency line and the police on 10111 straight away. The first hour matters most for recovery.
Report a stolen or hijacked vehicle
| Provider | Emergency / theft line |
|---|---|
| Cartrack | 011 250 3000 (option 1) or 010 141 3890 |
| Netstar | 0800 11 22 22 |
| Matrix | 0800 111 322 |
| Beame | 0800 111 322 |
| Tracker | 0800 13 23 23 (published by Tracker for stolen and hijacked vehicles) |
| Police (SAPS) | 10111 |
Customer care and sales
| Provider | Phone | |
|---|---|---|
| Cartrack | Client services 011 250 3000 · consumer sales 086 133 3736 | clientservices@cartrack.com |
| Netstar | Support and sales 0860 12 24 36 (also on WhatsApp) · head office 011 207 5500 | cs@netstar.co.za |
| Matrix | General 011 654 8000 · 24/7 WhatsApp self-service on the Matrix website | CustomerCare@matrix.co.za |
| Tracker | Customer care via the official Tracker contact page or the Tracker Connect app | Via the contact page |
Login pages and apps
| Provider | Web login | App |
|---|---|---|
| Cartrack | fleetweb-za.cartrack.com | “Cartrack GPS Vehicle Fleet” (App Store, Google Play, AppGallery) |
| Netstar | My Netstar · Fleet Manager · ProFleet | Netstar app in your app store |
| Matrix | matrix.mixtelematics.com | “Matrix Vehicle Tracking” |
| Beame | Via the Beame Mobile app | “Beame Mobile” |
| Tracker | Via Tracker’s official website | Tracker’s app in your app store |
Stay safe: avoid fake contact numbers
Criminals sometimes publish fake “customer care” numbers and login pages to steal passwords and banking details. Protect yourself:
- Only use numbers from the provider’s official website, your contract or the app.
- Type login addresses yourself rather than clicking links in messages.
- Your provider will never ask for your banking PIN or a one-time PIN over the phone.
Addresses
- Cartrack head office: 13 Keyes Ave, Rosebank, Johannesburg.
- Netstar head office: Central Park Offices, 16th Road, Midrand.
- Matrix: Waterfall Office Park, Unit 8 Howick Close, Vorna Valley, Midrand.
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FAQ
Common Questions
What number do I call if my car is stolen?+
Call your tracker provider’s emergency line and the police on 10111 immediately. For example: Cartrack 011 250 3000 (option 1), Netstar 0800 11 22 22, Matrix 0800 111 322, Beame 0800 111 322.
Can TrackerPrices SA log me into my tracker account?+
No. We are an independent comparison site. Use the official login links on this page or your provider’s app.
What is the Tracker contact number?+
For a stolen or hijacked vehicle, Tracker has published 0800 13 23 23. For accounts, certificates and other customer care, use the official contact page on tracker.co.za, your contract or the Tracker Connect app, so you always have the current number.
What are the Netstar (“Nester”) car tracker contact details?+
Netstar, often searched as “Nester”, uses 0800 11 22 22 for stolen or hijacked vehicles and 0860 12 24 36 for support and sales (also on WhatsApp). Email cs@netstar.co.za.
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