MatrixBasic
Beame
R99/month
Includes: Stolen vehicle recovery (36-month subscription).
- Stolen vehicle recovery
- 24/7 monitoring centre
- Mobile app access
- Jamming detection
- + 1 more feature
Help & contacts
Matrix and Beame Contact Number, Login and App
The official Matrix and Beame numbers for emergencies, customer care and sales, and where to log in, in one place.
Updated 30 September 2026 · TrackerPrices SA
TrackerPrices SA is an independent comparison site. We are not affiliated with any provider on this page, cannot access your account and cannot log you in. Use the official numbers and links below. Details were checked against each provider’s official website in September 2026; if a number has changed, the provider’s website is always the final word.
Quick answer: To report a stolen or hijacked vehicle, call 0800 111 322 and the police on 10111.
Matrix and Beame contact numbers
| What you need | Contact |
|---|---|
| Matrix emergency (theft / hijacking) | 0800 111 322 |
| Beame theft reporting | 0800 111 322 |
| Matrix general | 011 654 8000 |
| Matrix customer care | CustomerCare@matrix.co.za |
| Beame WhatsApp (battery status, certificates) | 087 240 6262 |
| Beame cancellations | cancellations@mixtelematics.com (20 business days’ written notice) |
| Matrix address | Waterfall Office Park, Unit 8 Howick Close, Vorna Valley, Midrand |
Matrix and Beame login and app
Log in to Matrix at matrix.mixtelematics.com or with the Matrix Vehicle Tracking app. Beame customers use the Beame Mobile app to see the unit’s last known location and report a theft. Matrix also offers 24/7 WhatsApp self-service for insurance certificates, login details and account queries.
Before you call
- Have your ID number, vehicle registration and contract or account number ready.
- For a theft or hijacking, call the emergency line first, then SAPS on 10111, and get a case number for your insurer.
- To cancel or change a contract, ask for the request in writing and keep a reference number.
Thinking of switching from Matrix and Beame?
Compare Matrix and Beame with other providers before your contract ends. See Matrix tracker prices, Beame price & review and our guide to switching tracker providers.
Related tracker plans
Matrix and Beame plans and prices
Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.
MatrixMid-range
Silver
R219/month
Includes: Trips, GeoLoc Advanced Alert, Panic Alert, Border Alert, Power Down, Reports and Beame.
- Stolen vehicle recovery
- 24/7 monitoring centre
- Live GPS tracking
- Mobile app access
- + 4 more features
MatrixPremium
Gold
R239/month
Includes: Trips, GeoLoc Advanced Alert and Panic Alert with Remote, Crash Alert, Border Alert, Tax Logbook, No Go Zones, Power Down, Roadside Assist, Reports and Beame.
- Stolen vehicle recovery
- 24/7 monitoring centre
- Live GPS tracking
- Mobile app access
- + 5 more features
FAQ
Common Questions
What is the Matrix and Beame emergency number?+
Matrix emergency (theft / hijacking): 0800 111 322. Also call SAPS on 10111.
How do I log in to Matrix and Beame?+
Use the official web login or app listed on this page. TrackerPrices SA cannot log you in or reset your password.
Is TrackerPrices SA part of Matrix and Beame?+
No. We are an independent comparison site and are not affiliated with Matrix and Beame.
Is there a separate Matrix number for Durban, Pretoria or Gauteng?+
No. Matrix uses national numbers: 0800 111 322 for theft (24/7) and 011 654 8000 for sales and support.
What is the Matrix customer care email address?+
CustomerCare@matrix.co.za.
What is the Matrix cancellation email address?+
Cancellations for Matrix and Beame go to cancellations@mixtelematics.com, in writing.
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