Help & contacts

Matrix and Beame Contact Number, Login and App

The official Matrix and Beame numbers for emergencies, customer care and sales, and where to log in, in one place.

Updated 30 September 2026 · Tracker Prices South Africa

Tracker Prices SA is an independent comparison site. We are not affiliated with any provider on this page, cannot access your account and cannot log you in. Use the official numbers and links below. Details were checked against each provider’s official website in September 2026; if a number has changed, the provider’s website is always the final word.

Quick answer: To report a stolen or hijacked vehicle, call 0800 111 322 and the police on 10111.

Matrix and Beame contact numbers

What you needContact
Matrix emergency (theft / hijacking)0800 111 322
Beame theft reporting0800 111 322
Matrix general011 654 8000
Matrix customer careCustomerCare@matrix.co.za
Beame WhatsApp (battery status, certificates)087 240 6262
Beame cancellationscancellations@mixtelematics.com (20 business days’ written notice)
Matrix addressWaterfall Office Park, Unit 8 Howick Close, Vorna Valley, Midrand

Matrix and Beame login and app

Log in to Matrix at matrix.mixtelematics.com or with the Matrix Vehicle Tracking app. Beame customers use the Beame Mobile app to see the unit’s last known location and report a theft. Matrix also offers 24/7 WhatsApp self-service for insurance certificates, login details and account queries.

Before you call

Thinking of switching from Matrix and Beame?

Compare Matrix and Beame with other providers before your contract ends. See Matrix tracker prices, Beame price & review and our guide to switching tracker providers.

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Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.

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  • 0wires into your car
FAQ

Common Questions

What is the Matrix and Beame emergency number?+

Matrix emergency (theft / hijacking): 0800 111 322. Also call SAPS on 10111.

How do I log in to Matrix and Beame?+

Use the official web login or app listed on this page. Tracker Prices SA cannot log you in or reset your password.

Is Tracker Prices SA part of Matrix and Beame?+

No. We are an independent comparison site and are not affiliated with Matrix and Beame.

Is there a separate Matrix number for Durban, Pretoria or Gauteng?+

No. Matrix uses national numbers: 0800 111 322 for theft (24/7) and 011 654 8000 for sales and support.

What is the Matrix customer care email address?+

CustomerCare@matrix.co.za.

What is the Matrix cancellation email address?+

Cancellations for Matrix and Beame go to cancellations@mixtelematics.com, in writing.

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