Car tracker questions

How to Cancel a Car Tracker Contract

The general rules, plus the right channel for each major provider.

Updated 30 September 2026 · Tracker Prices South Africa

Tracker Prices SA is an independent comparison site. This guide gives general information for South African drivers; your own provider, insurer or the police have the final word on your situation.

Quick answer: Cancel in writing, give the notice your agreement requires (often 20 business days to one calendar month), and ask for written confirmation of the end date and any fee. Most tracker contracts run 36 months, and cancelling early usually carries a fee.

Where to send your cancellation

ProviderHow to cancelGuide
Beamecancellations@mixtelematics.com, 20 business days’ noticeGuide
MatrixIn writing via MiX cancellations / Matrix customer careGuide
CartrackWritten notice / cancellation form to client services, usually one monthGuide
Netstarcs@netstar.co.za; settlement fee may applyGuide
TrackerVia Tracker’s official contact channelsContacts

Cancelling before installation

Under the Consumer Protection Act, direct-marketing sales (for example, a telesales call) usually carry a five business-day cooling-off period. If you signed but the unit has not been installed, cancel in writing immediately and ask whether any fee applies.

Before you cancel: switch instead?

If price is the problem, a cheaper plan may be better than no tracker, especially if your insurer requires one. Matrix Beame costs R99 a month with no wiring.

Our top picks: Matrix, Beame and Matrix Vision

Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.

Related tracker plans

Recommended: Matrix, Beame and Matrix Vision

Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.

New · Matrix Vision dashcams

Every trip on camera. Every driver protected.

Road-facing ADAS and in-cab AI cameras in one 4G-connected unit, data bundle included. Collision, tailgating and rollover warnings, phone-use and drowsiness alerts, live streaming with push-to-talk, and privacy blurring, all from one platform.

Prices incl. VAT. Data bundle limits apply. Not ideal for long-haul night-time operation.

Matrix Vision dual dashcam
Top pick · Matrix Beame

Insurer-approved theft recovery from R99/month

A small wireless unit hidden in your car in minutes, with no wiring into its electronics and a battery that lasts up to three years. Approved by major insurers, with jamming detection and 24/7 recovery.

  • R99per month, VAT incl.
  • 3 yrsbattery life
  • 0wires into your car
FAQ

Common Questions

Can I cancel a car tracker contract early?+

Yes, but a cancellation or settlement fee usually applies before the end of the term.

Do I have to give notice?+

Yes, most providers require written notice, typically 20 business days to one calendar month.

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