MatrixBasic
Beame
R99/month
Includes: Stolen vehicle recovery (36-month subscription).
- Stolen vehicle recovery
- 24/7 monitoring centre
- Mobile app access
- Jamming detection
- + 1 more feature
Car tracker questions
How to Cancel a Car Tracker Contract
The general rules, plus the right channel for each major provider.
Updated 30 September 2026 · TrackerPrices SA
TrackerPrices SA is an independent comparison site. This guide gives general information for South African drivers; your own provider, insurer or the police have the final word on your situation.
Quick answer: Cancel in writing, give the notice your agreement requires (often 20 business days to one calendar month), and ask for written confirmation of the end date and any fee. Most tracker contracts run 36 months, and cancelling early usually carries a fee.
Where to send your cancellation
| Provider | How to cancel | Guide |
|---|---|---|
| Beame | cancellations@mixtelematics.com, 20 business days’ notice | Guide |
| Matrix | In writing via MiX cancellations / Matrix customer care | Guide |
| Cartrack | Written notice / cancellation form to client services, usually one month | Guide |
| Netstar | cs@netstar.co.za; settlement fee may apply | Guide |
| Tracker | Via Tracker’s official contact channels | Contacts |
Cancelling before installation
Under the Consumer Protection Act, direct-marketing sales (for example, a telesales call) usually carry a five business-day cooling-off period. If you signed but the unit has not been installed, cancel in writing immediately and ask whether any fee applies.
Before you cancel: switch instead?
If price is the problem, a cheaper plan may be better than no tracker, especially if your insurer requires one. Matrix Beame costs R99 a month with no wiring.
Our top picks: Matrix, Beame and Matrix Vision
Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.
- Matrix Beame – insurer-approved wireless theft recovery, R99/month. Get a Beame quote
- Matrix Vision dashcam – road-facing ADAS and in-cab AI cameras, R359/month (Vision Pro R399). Get a Matrix Vision quote
- Matrix Bronze, Silver and Gold – tracking packages at R189, R219 and R239/month (36 months), all with Beame included; Gold adds Crash Alert, Roadside Assist and a Tax Logbook. Get a Matrix quote
Related tracker plans
Recommended: Matrix, Beame and Matrix Vision
Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.
MatrixDashcam
Vision
R359/month
- Dual AI cameras (road-facing + in-cab)
- 4G connected, data bundle included
- ADAS: collision, tailgating & rollover warnings
- Harsh driving & speed alerts
- + 6 more features
MatrixMid-range
Silver
R219/month
Includes: Trips, GeoLoc Advanced Alert, Panic Alert, Border Alert, Power Down, Reports and Beame.
- Stolen vehicle recovery
- 24/7 monitoring centre
- Live GPS tracking
- Mobile app access
- + 4 more features
FAQ
Common Questions
Can I cancel a car tracker contract early?+
Yes, but a cancellation or settlement fee usually applies before the end of the term.
Do I have to give notice?+
Yes, most providers require written notice, typically 20 business days to one calendar month.
Related pages
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