Car tracker questions

How to Get a Car Tracker Certificate

Your insurer may ask for proof that a tracker is fitted. Here is how to get it from each provider.

Updated 30 September 2026 · Tracker Prices South Africa

Tracker Prices SA is an independent comparison site. This guide gives general information for South African drivers; your own provider, insurer or the police have the final word on your situation.

Quick answer: Ask your tracker provider for an installation (fitment) certificate. It shows the vehicle, the unit and the installation date. Beame and Matrix issue certificates on WhatsApp (087 240 6262); Cartrack through client services (011 250 3000); Netstar through support (0860 12 24 36).

By provider

ProviderHow to request
Beame / MatrixWhatsApp 087 240 6262 or call 011 654 8000
Cartrack011 250 3000 or clientservices@cartrack.com
NetstarDownload it from MyNetstar (web or app), request it on Netstar’s WhatsApp service bot, or 0860 12 24 36 or cs@netstar.co.za
TrackerTracker’s official contact channels

What to do with it

Send it to your insurer or broker so they can note the tracker on your policy. Keep a copy with your vehicle papers – you will also need it when selling the car.

Our top picks: Matrix, Beame and Matrix Vision

Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.

Related tracker plans

Recommended: Matrix, Beame and Matrix Vision

Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.

New · Matrix Vision dashcams

Every trip on camera. Every driver protected.

Road-facing ADAS and in-cab AI cameras in one 4G-connected unit, data bundle included. Collision, tailgating and rollover warnings, phone-use and drowsiness alerts, live streaming with push-to-talk, and privacy blurring, all from one platform.

Prices incl. VAT. Data bundle limits apply. Not ideal for long-haul night-time operation.

Matrix Vision dual dashcam
Top pick · Matrix Beame

Insurer-approved theft recovery from R99/month

A small wireless unit hidden in your car in minutes, with no wiring into its electronics and a battery that lasts up to three years. Approved by major insurers, with jamming detection and 24/7 recovery.

  • R99per month, VAT incl.
  • 3 yrsbattery life
  • 0wires into your car
FAQ

Common Questions

Why does my insurer want a tracker certificate?+

To confirm an approved tracker is fitted, which may be a policy condition or earn a discount.

How do I get a Beame certificate?+

WhatsApp 087 240 6262.

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