Car tracker questions

How to Get a Car Tracker Certificate

Your insurer may ask for proof that a tracker is fitted. Here is how to get it from each provider.

Updated 30 September 2026 · TrackerPrices SA

TrackerPrices SA is an independent comparison site. This guide gives general information for South African drivers; your own provider, insurer or the police have the final word on your situation.

Quick answer: Ask your tracker provider for an installation (fitment) certificate. It shows the vehicle, the unit and the installation date. Beame and Matrix issue certificates on WhatsApp (087 240 6262); Cartrack through client services (011 250 3000); Netstar through support (0860 12 24 36).

By provider

Provider	How to request
Beame / Matrix	WhatsApp 087 240 6262 or call 011 654 8000
Cartrack	011 250 3000 or clientservices@cartrack.com
Netstar	Download it from MyNetstar (web or app), request it on Netstar’s WhatsApp service bot, or 0860 12 24 36 or cs@netstar.co.za
Tracker	Tracker’s official contact channels

What to do with it

Send it to your insurer or broker so they can note the tracker on your policy. Keep a copy with your vehicle papers – you will also need it when selling the car.

Our top picks: Matrix, Beame and Matrix Vision

Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.

Matrix Beame – insurer-approved wireless theft recovery, R99/month. Get a Beame quote
Matrix Vision dashcam – road-facing ADAS and in-cab AI cameras, R359/month (Vision Pro R399). Get a Matrix Vision quote
Matrix Bronze, Silver and Gold – tracking packages at R189, R219 and R239/month (36 months), all with Beame included; Gold adds Crash Alert, Roadside Assist and a Tax Logbook. Get a Matrix quote