Car tracker questions

Why Is My Car Tracker Offline or Not Responding?

What “offline” usually means, the quick checks to do, and when to call your provider.

Updated 30 September 2026 · Tracker Prices South Africa

Tracker Prices SA is an independent comparison site. We cannot see or test your unit; your provider can.

Quick answer: A tracker shows offline when it has not reported for a while. Common causes: the car has been parked where there is no signal (basement, rural area), the car battery is flat or was disconnected, the unit is asleep, the app or server has a problem, or the unit is faulty or has been tampered with. If the car is not where you left it, call the emergency line immediately.

First: is your car safe?

If you cannot see your car or it is not where you parked it, call your provider’s theft line and SAPS on 10111 straight away: Matrix/Beame 0800 111 322, Netstar 0800 11 22 22, Cartrack 011 250 3000 (option 1).

Common reasons a tracker goes offline

Quick checks

  1. Update and restart the app; check your phone’s data.
  2. Drive the car into open sky for 10–15 minutes and check again.
  3. Think back: battery replaced? Car serviced or panel-beaten? Wiring may have been disturbed.
  4. Ask your provider to test the unit (Netstar recommends a test every six months).

Is the app down?

If the app shows “unable to connect to server” for all your vehicles, the problem is usually the app or the provider’s server, not your car. Wait a few minutes and try again, or call support. For emergencies, always use the phone line.

A tracker that is hard to knock offline

Wireless recovery units like Matrix Beame run on their own battery for up to three years, so a flat or disconnected car battery does not affect them, and they detect jamming attempts.

Our top picks: Matrix, Beame and Matrix Vision

Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.

Related tracker plans

Recommended: Matrix, Beame and Matrix Vision

Monthly prices from our catalogue. Click Get quote to compare offers for your vehicle.

New · Matrix Vision dashcams

Every trip on camera. Every driver protected.

Road-facing ADAS and in-cab AI cameras in one 4G-connected unit, data bundle included. Collision, tailgating and rollover warnings, phone-use and drowsiness alerts, live streaming with push-to-talk, and privacy blurring, all from one platform.

Prices incl. VAT. Data bundle limits apply. Not ideal for long-haul night-time operation.

Matrix Vision dual dashcam
Top pick · Matrix Beame

Insurer-approved theft recovery from R99/month

A small wireless unit hidden in your car in minutes, with no wiring into its electronics and a battery that lasts up to three years. Approved by major insurers, with jamming detection and 24/7 recovery.

  • R99per month, VAT incl.
  • 3 yrsbattery life
  • 0wires into your car
FAQ

Common Questions

Why is my car tracker showing offline?+

Usually no signal, a flat or disconnected battery, sleep mode, an app problem or a faulty unit. Ask your provider to test it.

Why is my Cartrack app not working?+

Update the app, check your data and log in again. If all vehicles show offline, the server may be down; call 011 250 3000.

How do I test my tracker?+

Call your provider and ask for a unit test. See our guide to testing a car tracker.

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