What Happens if a Tracker Can’t Find Your Car?

Tracker Prices SA is an independent comparison site. This guide gives general information for South African drivers; your own provider, insurer or the police have the final word on your situation.

What the tracker company does

• Keeps the case open and continues to monitor for the unit’s signal
• Alerts its recovery network and works with SAPS
• Provides reports your insurer may ask for

Who pays for an unrecovered car?

Your insurer, if you have comprehensive cover and met its conditions (for example, a working, approved tracker if required). Some providers offer warranties – for example, Cartrack’s Recovery Warranty on qualifying plans. Tracker and most others do not pay for the vehicle itself.

Improve your odds

• Report the theft immediately – the first hour matters most
• Choose a unit that is hard to find: wireless units like Beame have no wires to trace
• Keep your insurer’s required tracker active and paid up

Our top picks: Matrix, Beame and Matrix Vision

Across the plans we compare, Matrix offers the widest choice for South African drivers: Beame for low-cost, insurer-approved recovery, Silver and Gold for live tracking, and the new Matrix Vision dashcam for video telematics.

• Matrix Beame – insurer-approved wireless theft recovery, R99/month. Get a Beame quote
• Matrix Vision dashcam – road-facing ADAS and in-cab AI cameras, R359/month (Vision Pro R399). Get a Matrix Vision quote
• Matrix Silver and Gold – hardwired live tracking from R219/month, with driver analytics and a panic button on Gold. Get a Matrix quote