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Tracking explained
Roadside Assistance Explained
Roadside assistance gets you moving again, or towed to safety, when your car breaks down.
Updated 26 September 2026 · TrackerPrices SA
Quick answer: Roadside assistance is a service that helps when your vehicle breaks down: jump-starts, flat tyres, lock-outs, fuel delivery and towing. In South Africa it is often included with car insurance, some bank accounts, vehicle finance, new-car warranties or tracker packages.
What is usually covered
- Battery jump-start.
- Flat-tyre change.
- Locked-out assistance.
- Emergency fuel delivery (you pay for the fuel).
- Towing to the nearest approved repairer, usually with a distance limit.
- Sometimes accommodation or car hire after a long-distance breakdown.
Where to get it
Check your car insurance, bank account benefits and new-car warranty first; you may already have roadside assistance. Some tracker providers include or sell roadside assistance with their packages, and the AA offers membership plans.
When you break down
- Move off the road safely and switch on hazard lights.
- Stay in the vehicle with doors locked if the area is unsafe.
- Call your roadside assistance number and give your exact location.
- Only accept help from the service provider you called.
FAQ
Common Questions
Is roadside assistance included with car insurance?+
Often, yes. Check your policy schedule for the number and limits.
Do tracker companies offer roadside assistance?+
Some do, as part of a package or as an add-on. Ask when you request a quote.
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