Tracker FAQ: Costs, Contracts & Insurance

Car tracker prices in South Africa vary based on features and service level:

Reputable providers are transparent about costs, but watch out for potential additional fees:

• Installation fees: Typically R500-R1500 depending on vehicle complexity
• SIM card/data costs: Some providers include this, others charge separately
• Cancellation fees: If terminating contract early (often 50-75% of remaining contract value)
• Additional feature costs: Extra charges for features like driver behavior reports or additional geofences
• Relocation fees: If you need the tracker moved to another vehicle (R300-R600)

Always ask for a complete breakdown of all potential costs before signing a contract.

Yes, most tracking companies structure their pricing with both upfront and monthly components:

• Upfront costs: Typically include the tracking device hardware and installation. This can range from R500 to R1500 or sometimes be waived as part of special promotions.
• Monthly subscription: Covers the monitoring service, cellular data, software updates, and 24/7 support. This is where you'll see the R89-R339 monthly range.

Some providers offer "all-inclusive" packages where the hardware cost is bundled into the monthly fee, typically resulting in a slightly higher monthly payment but no large upfront investment.

Most tracking companies require contracts of 24-36 months. The standard breakdown is:

• 24-month contracts: Most common, especially for mid-range packages
• 36-month contracts: Often offered for premium packages or with discounted hardware
• Month-to-month: Available from some providers but usually with higher monthly fees (typically 20-30% more)

Always read the contract terms carefully as early cancellation typically incurs penalties, often calculated based on the remaining contract value.

Yes, but early cancellation usually comes with penalties. Typical cancellation terms include:

• Cancellation fee: Usually 50-75% of the remaining contract value
• Hardware buyout: If the device was provided "free" initially, you may need to pay for it
• Notice period: Typically 30 days notice required

Some providers offer more flexible cancellation for certain circumstances like vehicle sale or write-off. Always check the specific terms before signing.

You have several options if you sell your car during the contract period:

1. Transfer the contract: Many providers allow transferring the tracker and contract to the new owner (with their agreement)
2. Move the tracker: You can have the tracker professionally removed and installed in your new vehicle (typically R300-R600 relocation fee)
3. Early cancellation: Cancel the contract and pay the applicable cancellation fees

It's important to notify your tracking company before selling the vehicle to avoid issues with unauthorized transfers.

Yes, most South African insurance companies offer discounts of 5-15% on comprehensive car insurance if you have an approved tracking device installed. The exact discount depends on:

• Your insurer: Different companies offer different discount structures
• Tracker type: More advanced trackers typically qualify for higher discounts
• Vehicle value: Higher-value vehicles often see larger absolute savings
• Your location: Some high-risk areas may have enhanced discounts

Always check with your insurance provider which trackers they approve for discounts before making a purchase decision.

Insurance savings vary but typically range from 5% to 15% of your comprehensive premium. For example:

When you consider that a tracker might cost R1500-R4000 annually (including monthly fees), the insurance discount can offset a significant portion of this cost, making it more affordable than it initially appears.

Not all insurance companies require trackers, but many have specific requirements:

• High-value vehicles: Most insurers require trackers for vehicles valued above R250,000-R300,000
• High-risk areas: Some areas with higher theft rates may have tracker requirements
• Specific models: Vehicles with high theft rates (like certain bakkies and SUVs) often require trackers
• Optional for others: For standard vehicles in lower-risk areas, trackers are usually optional but rewarded with discounts

Always check your policy documents or speak with your insurance broker to understand your specific requirements.

Professional installation is recommended and typically follows this process:

1. Assessment: Technician assesses your vehicle to determine optimal placement
2. Installation: Device is discreetly installed, usually hidden in multiple locations
3. Wiring: Connection to vehicle's power system (hardwired models)
4. Testing: Comprehensive testing to ensure all features work correctly
5. Demonstration: Show you how to use the app/online portal and explain features

Installation usually takes 2-4 hours depending on vehicle complexity. DIY installation kits are available but not recommended for optimal security.

Modern trackers have several countermeasures against detection and jamming:

• Multiple hiding places: Professional installers place trackers in various hidden locations
• Jamming detection: Advanced trackers can detect jamming attempts and send alerts
• Backup batteries: Many have backup power that activates if the vehicle battery is disconnected
• Cellular redundancy: Some premium models can switch between cellular networks if one is jammed

While no system is 100% foolproof, quality trackers from reputable providers offer excellent protection against common criminal tactics.

If your tracker malfunctions or stops working:

1. Alert system: Most systems will automatically alert the monitoring center and/or you if the tracker stops reporting
2. Warranty coverage: Devices are typically covered by 2-3 year warranties
3. Service calls: Providers will arrange for a technician to diagnose and repair the issue
4. Loaner devices: Some premium services provide temporary replacement trackers during repairs
5. Insurance notification: You may need to inform your insurance company if the tracker will be inactive for an extended period

Response times for repairs vary by provider but typically range from 24-72 hours for priority cases.